Reduced Turnover by 40% Within 6 Months

The Challenge

The client, multi-location restaurant grou, struggled with high employee turnover, especially among front-of-house and kitchen staff. Leadership lacked structure for evaluating performance and providing effective support. Morale was low, and recruitment costs were rising.

The Solution

We began with a leadership pulse assessment to identify management gaps and team frustrations. We then delivered targeted manager training, designed a lightweight feedback loop between staff and supervisors, and introduced engagement tools aligned with the client’s values and work culture.

The Outcome

• Voluntary turnover reduced by 40% within 6 months

• Improved engagement scores on quarterly internal surveys

• Three internal promotions into newly structured supervisory roles